The mxcasino support team is available seven days a week, around the clock. There are several ways to get in touch — use whichever works best for you.
Live Chat: Click the chat icon at the bottom right of any page to connect directly with a support agent. You'll typically get a response within 1–3 minutes.
Email: Send a detailed description of your issue to support@mxcasino.ws and you'll receive a response within 24 hours.
Help Center: FAQs Help Center you'll find it there. Check that section first for a quick resolution.
Service Hours: Live chat is available 24/7. For email support, you'll get the fastest response between 8 AM and midnight Bangladesh time.
The more specific your issue description, the faster it gets resolved — including your account ID or transaction number helps even more.
No, they cannot — and this is a strict policy. mxcasino is an online gaming platform exclusively for users aged 18 and above.
Why this rule? This policy is essential for protecting minors' mental and financial well-being. mxcasino strictly adheres to these rules in accordance with international gaming regulatory guidelines.
How mxcasino ensures this:
• Date of birth is verified at the time of registration.
• Age verification during KYC requires a National ID card or passport.
• Additional verification may be requested at any time if there is cause for suspicion.
• Anyone found to have registered with a false age will have their account permanently closed and their entire balance forfeited.
What you need to do: Make sure to log out from your own device when you're done. Keep your account credentials out of reach of underage family members.
Cricket betting is hugely popular on mxcasino, especially for Bangladesh, India, and international matches. Getting started is straightforward.
Step-by-step guide:
1. Go to the Sports section: Log in and go to Sports from the top menu.
2. Select Cricket: Select "Cricket" from the left-hand menu. A list of all ongoing and upcoming matches will be displayed.
3. Select a match and view the odds: Click on a match you're interested in. You'll find a wide range of betting options including match winner, run totals, wickets, and number of sixes.
4. Add to bet slip: Click on the odds you want to bet on and they'll be added to the bet slip on the right. Then enter your stake.
5. Confirm: Click the "Place Bet" or "Confirm Bet" button to register your bet.
Live Betting: You can place bets in real time while a match is in progress. Odds change with every ball — so quick decisions matter.
Minimum bet: You can start from as little as ৳50. For detailed strategies, visit the Analytics Page View.
KYC (Know Your Customer) is a one-time identity verification process. Once completed, you won't need to do it again — and your withdrawals will be processed much faster.
What you'll need for KYC:
Proof of identity (any one of the following):
• National ID Card (NID) — photo of both front and back
• Passport — photo of the first page
• Driving license
Proof of address (any one of the following):
• Utility bill (electricity/gas — within the last 3 months)
• Bank statement
• If the address on your National ID card is sufficient, a separate document is not required
Proof of payment method:
• bKash/Nagad screenshot or proof of account number
How to submit your KYC:
1. Log in → Account Settings → "Verification".
2. Upload your document (JPG, PNG, or PDF — max 5 MB).
3. Once submitted, verification is completed within 24–48 hours and a confirmation email will be sent.
If you run into an issue Help Center Contact us.
Deposits at mxcasino via bKash, Nagad, or Rocket are generally instant — in most cases, your balance is updated within 5 minutes.
How long to wait:
• During normal hours: 1–5 minutes
• During peak hours or network issues: may take up to 15–30 minutes
• Maximum wait: 2 hours — if it exceeds that, contact support
What to do if a deposit fails:
1. Check your transaction history in the bKash/Nagad app — confirm whether the amount was deducted.
2. Note down your Transaction ID (TrxID).
3. If your balance hasn't been credited after 30 minutes, go to Live Chat and provide your TrxID, amount, and transaction time.
4. The support team will manually verify and credit your account.
Common reasons for delays:
• Mobile internet connection was weak
• Incorrect reference number provided
• Payment provider server outage
If the amount was deducted but hasn't shown up in your balance, don't worry — just share the TrxID with support and they'll sort it out.
Congratulations! Withdrawals at mxcasino are straightforward and typically processed within 1–24 hours.
Withdrawal steps:
1. Log in, then select "Withdraw" from the account menu.
2. Select your payment method — bKash, Nagad, or Rocket.
3. Enter your mobile number and amount.
4. Click the "Confirm" button.
5. You'll receive a confirmation via email or SMS.
Time Limit:
• KYC-verified accounts: 1–6 hours
• Non-KYC accounts: 12–24 hours
• Weekends or public holidays: up to 24 hours
Key Terms & Conditions:
• Minimum withdrawal: ৳500
• Daily maximum: ৳50,000 (standard members)
• Bonus rollover requirements must be met before withdrawing
• Withdrawals must be made to the same mobile number used for the deposit
If it still hasn't arrived after 24 hours Help Center Contact us.
Your complete betting and transaction history is available at mxcasino. It's not just useful for reference — it's a valuable tool for responsible gaming.
How to view your betting history:
1. Log in.
2. Click on your profile in the top right corner.
3. Select the "Betting History" or "Bet History" option.
4. Use the date filter to view transactions from a specific time period.
How to view transaction details:
1. Go to the profile menu and select "Transaction History".
2. Deposits, withdrawals, and bonus credits can each be filtered and viewed separately.
History available for:
• Data from the last 90 days is typically available directly
• For older records, contact support — a statement will be sent to your email
Useful Tip: Review your gaming history once a month. Keeping track of how much time and money you've spent makes it easier to stay in control. Responsible Gaming Learn more about it.